Personal ADSL

What is ADSL?

Asymmetric Digital Subscriber Line, or ADSL, is a technology that provides broadband Internet access over a standard residential or small office telephone line, at speeds that are an order of magnitude faster than the best dialup modem connection. Unlike traditional modem based 'dialup' access, ADSL is an always-on technology, which means that you don't have to wait to connect up - your computer is always 'on the net'.

ADSL operates through your standard telephone line without interrupting your use of the telephone. You can place and receive telephone calls at the same time as you use the Internet. You do not need a second telephone line, and you will never have to 'dial up' again!

Personal ADSL Plans

⁽¹⁾ Minimum assured bandwidth of 1500/256 Kbps. Service will be connected to ADSL2+ infrastructure where available with a maximum possible bandwidth of 20000/1000 Kbps. Where this isn't available, the service will be connected to ADSL1 infrastructure with a maximum possible bandwidth of 8000/384 Kbps. Telstra have notified us that the speeds available may be limited to a maximum of 3000 Kbps in some (unspecified) locations, where insufficient backhaul capacity exists to support higher speeds at this time. Maximum possible speed obtainable depends on the length and quality of your phone line from your telephone exchange as well as the type of ADSL modem you are using. Vintek does not guarantee that customers who select the 20000 Kbps services will be able to obtain the full quoted speed.

⁽²⁾ Minimum of 1500/256 Kbps and a maximum of 20000/1000 Kbps. Maximum possible speed obtainable depends on the length and quality of your phone line from your telephone exchange as well as the type of ADSL modem you are using. Vintek does not guarantee that customers who select the 20000 Kbps services will be able to obtain the full quoted speed.

⁽³⁾ If you exceed your download quota your speed is reduced to 64/64 Kbps, excluding unlimited plans.

⁽⁴⁾ If you exceed your download quota your speed is reduced to 128/128 Kbps.

• Contract Options:

  • Month by month with one of the following activation fees and no exit fee:

    • New Install - $129.00

      Choose this option if your service is a brand new DSL service. Available on all plans listed on this page.

    • Churn - $39.00

      Choose this option if you have a DSL service with another internet service provider and you wish to move to Vintek. Available on the ADSL1 and ADSL2+ National plans listed on this page. Please note that the churn process is only available through certain participating ISPs.

    • Relocation - $99.00

      Choose this option if you require your existing Vintek provided DSL service to be moved to another location. Available on all plans listed on this page.

    • Single Service Transfer - $129.00

      Choose this option if you would like to move your current DSL service that is provided by another internet service provider to a Vintek ADSL2+ service. Please note that this service must be supported by your current ISP. Please contact our Vintek staff if you are not sure. Available on ADSL2+ Premier plans listed on this page.

    • Single Service Migration - $49.00

      Choose this option if you would like to move from a Vintek ADSL1 service to a Vintek ADSL2+ service. Please note that your current exchange must support ADSL2+ services. Available on ADSL2+ Premier plans listed on this page.

  • 24 month contract with one of the following activation fees and an early termination fee of $120.00 if the contract is broken within the first 12 months or $65.00 if the contract is broken within the second 12 months. Once the 24 month contract has been completed your service is automatically renewed on a month by month basis and 1 month contract conditions then apply.

    • New Install - $79.00

      Choose this option if your service is a brand new DSL service. Available on all plans listed on this page.

    • Churn - $0.00

      Choose this option if you have a DSL service with another internet service provider and you wish to move to Vintek. Available on the ADSL1 and ADSL2+ National plans listed on this page. Please note that the churn process is only available through certain participating ISPs.

    • Relocation - $0.00 or $99.00

      Choose this option if you require your existing Vintek provided DSL service to be moved to another location. Available on all plans listed on this page.

      • you can choose to have this done at no charge, in which case you enter a new 24 month contract term on the service at your new premises; or

      • you can choose to pay $99 for the relocation, and your remaining contract term (if any) is carried across on the service at your new premises - ie it is not restarted.

    • Single Service Transfer - $79.00

      Choose this option if you would like to move your current DSL service that is provided by another internet service provider to a Vintek ADSL2+ service. Please note that this service must be supported by your current ISP. Please contact our Vintek staff if you are not sure. Available on ADSL2+ Premier plans listed on this page.

    • Single Service Migration - $0.00

      Choose this option if you would like to move from a Vintek ADSL1 service to a Vintek ADSL2+ service. Please note that your current exchange must support ADSL2+ services. Available on ADSL2+ Premier plans listed on this page.

• All Personal ADSL services are fixed price, regardless of your download volumes.

  If you wish to restore your ADSL line speed then you can purchase additional datablocks.

  This can be done online using this form.

  2 Gigabytes	-	$5.00
  5 Gigabytes	-	$10.00
  10 Gigabytes	-	$15.00
  25 Gigabytes	-	$30.00
  50 Gigabytes	-	$50.00

• Account is paid monthly in advance via Credit Card, BPAY, Cheque, Cash, Money Order, etc.

• Dialup account includes 10 hours of usage free, extra hours charged at $1.00 per hour in arrears.

• Upgrade to 300 hours of dial up access for an extra $10 p/month.

• 50MB of personal webspace is included with each account.

• No regional surcharge (Same access prices for any area we cover, metro or regional)

• No upload surcharge (All upload data is free of charge)

• If service terms and conditions are changed, customers will be permitted to cease using service without penalty if new conditions are not accepted

• Virtual Line Service now available, allowing you to have multiple accounts on a single telephone line. For more information please contact us. (Please note: 20000k plans cannot be used as Virtual Line Services)

• Premier 20000k plans are only available in certain areas/exchanges at this time (Agile Enabled Exchanges). Please contact us for more information on what is required and whether you are eligible for these plans.

• Please be aware that if you are currently in contract with your current supplier you may charged by them for breaking contract or disconnection fees. Please check this before you apply.

Can I get ADSL where I live?

When applying for ADSL, Vintek will conduct a number of checks to ensure that DSL can be successfully connected to your service number.

These checks include confirmation of:

1. Your telephone exchange has been enabled for ADSL

2. Your proximity to the telephone exchange

3. Availability of spare capacity

4. Other products and services in use that may impact the ability to connect to DSL

If you pass this check your ADSL application will be accepted into our system. Once an application has been entered our qualified technicians will carry out steps 2-4 noted above to further check if we can provide you with ADSL.

What are my system requirements?

To be eligible for ADSL you must meet the following criteria:

• Your local telephone exchange must support ADSL

• You must be within 3 to 4 kilometres of your exchange

• Must have an existing, operational voice telephone line

• An ADSL modem (contact us for latest prices)

Terms and Conditions & ADSL Service Specifications

Please ensure you have read, understood and agree with our Terms and Conditions & ADSL Service Specifications before you order these products.

Please note that it may take up to 21 days from your day of order to the service commissioning.