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Outage Advisory

Please find below a listing of current network outages or faults.

Legend

Informational

Low Impact

Medium Impact

High Impact

Vintek Phone System Outage

Complete

Services:	Vintek Phone Numbers [08 8521 4000 and 1300 001 337]
Areas:	All
Start:	Fri Oct 15 17:30:00 2010
End:	Sat Oct 16 06:00:00 2010
Details:	During this outage window the following Vintek phone numbers will be unavailable while our engineers migrate the system to new hardware: (08) 8521 4000 and 1300 001 337. For Internet support please contact 13 66 33. For priority maintenance support please contact 0421 994 499. Note that calls to the mobile number may be chargeable for clients without a current Vintek maintenance contract.

BELMONT Exchange Outage

Pending

Services:	Business DSL, Personal DSL, Professional DSL, Vintek Business Connect
Areas:	NSW
Start:	Tue Feb 7 07:02:00 2012
End:	TBA
Details:	Our Wholesale Provider has advised us of a fault condition impacting a small subset of ADSL services on the BELMONT exchange. Technicians are investigating, and there is no ETR available at this time. More information will be provided in the next scheduled update on 07/02/2012 before 17:00 ACDT.

MERIMBULA Exchange Outage

Pending

Services:	Personal DSL, Business DSL, Professional DSL, Vintek Business Connect
Areas:	NSW
Start:	Tue Feb 7 11:30:00 2012
End:	TBA
Details:	We have been advised of current problems with the MERIMBULA exchange affecting ADSL services. A limited number of customers may be having issues with authentication and/or dataflow. There is no ETA at this stage, technicians are treating this issue as a priority and are working to resolve the issue. The next scheduled update is for the morning of 08/02/2012.

DROUIN Exchange Outage

Pending

Services:	Personal DSL, Professional DSL, Vintek Business Connect, Business DSL
Areas:	VIC
Start:	Tue Feb 7 17:15:00 2012
End:	TBA
Details:	We have been advised of current problems with the DROUIN exchange affecting ADSL services. A limited number of customers may be having issues with authentication and/or dataflow. There is no ETA at this stage, technicians are treating this issue as a priority and are working to resolve the issue. The next scheduled update is for the morning of 08/02/2012

ALICE SPRINGS Backhaul Maintenance

Pending

Services:	Personal DSL, Business DSL, Professional DSL
Areas:	NT
Start:	Tue Feb 7 23:30:00 2012
End:	Wed Feb 8 02:30:00 2012
Details:	During the above window, engineers will be performing network maintenance.

FTTH Scheduled Maintenance In NSW & Victoria

Pending

Services:
Areas:	NSW, VIC
Start:	Thu Feb 9 23:30:00 2012
End:	Fri Feb 10 02:30:00 2012
Details:	During the above window, our Wholesale Provider is peforming scheduled network maintenance. FTTH Telephony & Broadband services in the following regions may be unavailable whilst the maintenance is performed:

Backhaul Cable Maintenance - Queanbeyan Exchnage (ACT)

Pending

Services:	Personal DSL, Business DSL, Professional DSL, SHDSL, Vintek Business Connect
Areas:	ACT
Start:	Mon Feb 13 04:30:00 2012
End:	Mon Feb 13 06:30:00 2012
Details:	Our backhaul provider has scheduled the above maintenance window to service fibre paths supporting Agile services at the Queanbeyan exchange.

Network Maintenance Brisbane

Pending

Services:	All Services
Areas:	QLD
Start:	Tue Feb 14 00:30:00 2012
End:	Tue Feb 14 05:30:00 2012
Details:	During the above window, Vintek engineers will be performing scheduled network maintenance in Brisbane. Customers in Queensland may experience loss of, or degraded service during this period.

Maintenance Impacting FetchTV

Pending

Services:	FetchTV
Areas:	AU
Start:	Tue Feb 14 09:30:00 2012
End:	Wed Feb 15 15:30:00 2012
Details:	Technicians will be performing scheduled maintenance to FetchTV.

ABN: 88 088 825 209