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Questions? Call us: 1300 001 337
mail@vintek.net
Get Support
 
Questions? Call us: 1300 001 337
mail@vintek.net
Get Support
  • Contact Us
Vintek
Vintek
  • Solutions
    • Healthcare
    • Education
    • Financial
    • Government
    • Legal
    • Not for Profit
    • Small and Medium Business
  • Services
    • Business Services
    • IT Services
  • Products
    • Internet Connections
      • Fibre
      • Business
    • Hosting
      • Web Hosting
      • Domain Names
      • DNS Hosting
      • Mail Hosting
      • Mail Filtering
      • Backup Mail
      • Online Backup
    • Datacentre
      • Colocation
      • Dedicated Servers
      • Disaster Recovery
    • Cloud Computing
    • Voice
  • Blog
  • About Us
    • Contact Us
    • Our Team
    • Partners
  • Support

Policies and Billing

HomePolicies and Billing
Complaint Handling Process

How to lodge a complaint and details of our complaints handling and escalation process.

Click Here (PDF)

Financial Hardship Policy

Vintek is committed to assisting customers who are temporarily experiencing genuine Financial Hardship due to unforeseen circumstances, to pay their accounts and continue to purchase services from us. Assistance is provided under our Financial Hardship Policy and is open to individual persons or small businesses.

Click Here (PDF)

Authorised Representative Form

If you wish for someone to contact Vintek on your behalf please complete the Authorised Representative Form.

Click Here (PDF)

Billing & Notifications

Invoices, Bulletins, and other notifications are sent to your email address or nominated billing address.

Please note that the first monthly service charge and establishment charge must be paid in full before Vintek can activate the service.

Posting of paper invoices is available, but discouraged for environmental reasons. If requested, this will attract a $1.50 surcharge per invoice. Surcharges also apply to credit card payments. Full details on surcharges and payment options are available on our Pay Your Bill page. Other information can be found on our Your Account page.

Vintek
 
Vintek is an Australian based and Australian owned IT consulting firm committed to making technology work for our clients.
 
Our aim is to provide the most cost effective, long term solution for our clients’ needs. We consult to many organisational structures across Australia of varying sizes.
  • Solutions
    • Healthcare
    • Education
    • Financial
    • Government
    • Legal
    • Not for Profit
    • Small and Medium Business
  • Services
    • Business Services
    • IT Services
  • Products
    • Internet Connections
    • Hosting
    • Datacentre
    • Cloud Computing
  • Partners
    • Citrix
    • Microsoft
    • Vmware
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